You cancelled your contract and you were still charged fees? This can have the following reasons:
1. Not all domains cancelled
Please compare the invoiced domains with your cancellation: Perhaps you have not cancelled all domains in your checkdomain portfolio?
2. Cancellation period exceeded
We have received your notice, but the notice period was already exceeded at this time.
You can view the respective notice periods under the following link:
Please note the type of cancellation:
If you wish to cancel, you can do so online in your customer area.
We cannot accept a cancellation by e-mail or telephone for legal reasons.
Send an email
Telephone support
