Fantastic Support

Why does the web server issue a 500 server error?

Most software (CMS, Blog, Shop, etc.) requires a ".htaccess" file which has to be uploaded to the server along with the software.
The .htaccess enables you to change the webserver-configuration. The changes affect the directory in which the .htaccess file is placed and all subsequent directories.
Due to safety concerns we can not permit all possible configuration changes via .htaccess-file.
It is possible to simply disable the setting causing issues by commenting it out by placing a hash (#) at the beginnig of the row.
You can view and edit the file by downloading it and using an editor e.g notepad on windows to open it.

Please note that it is a hidden file and you might have to enable your ftp-client and/or operating system to show hidden files before you will be able to see it.

Following are a few examples of settings not permitted:

php_value

Examples of forbidden settings:

php_value memory_limit 64M
php_value upload_max_filesize "40M"
php_value max_execution_time 18000

If you require these changes or commenting them out doesn't resolve your problem please note the following:

The aforementioned examples are fixed values in your hosting package and can only be changed by switching to a different package.

You can find an overview of our hosting packages here:
https://www.checkdomain.de/hosting/

For questions please contact our support:
https://www.checkdomain.de/support/

php_flag

Examples of forbidden settings:

php_flag magic_quotes_gpc off
php_flag session.auto_start on
php_flag register_globals on

While you have to comment out these functions in your .htaccess file you can change the values by using your control panel:

https://www.checkdomain.de/support/faq/webhosting-und-homepage/
-> "Erweiterte Einstellungen"  (LINK ANPASSEN)

options

Examples of forbidden settings:

Options +FollowSymLinks
Options +ExecCGI
Options +Includes


While "Options Indexes" is allowed you have to use your control panel as described under the php_flag section to enable/disable it.
All but the following options need to be commented out:
Options=MultiViews, Indexes, SymLinksIfOwnerMatch, Includes

In some rare cases other settings may cause issues as well. Should you get a 500-error accessing your website please contact our support team.

If you want to learn more about the possible uses of an .htaccess file please refer to the following link:

https://en.wikipedia.org/wiki/.htaccess

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